Philips Respironics SimplyGo Mini POC Troubleshooting Guide

When it comes to lightweight, compact, and portable, Philips Respironics has reinvented the market with the arrival of the SimplyGo Mini portable oxygen concentrator. Following in the steps of the SimplyGo, the device also delivers optimal and reliable oxygen therapy, but in a small package. The Respironics SimplyGo Mini is the smallest and lightest portable oxygen concentrator ever developed by Philips. Additionally, this near whisper-quiet machine is FAA-approved for use during flights, cruise ships, or other forms of transportation.

The Philips Respironics SimplyGo Mini Portable Oxygen Concentrator delivers oxygen in 5 pulse dose settings. Weighing 5lbs with a standard battery and only 6lbs with an extended battery, this Respironics SimplyGo Mini was designed to keep the user active and on the go. Here are some helpful tips if any issues arise with this device.

Philips Respironics SimplyGo Mini Troubleshooting Guide


Device Is Not Turning On

Probable Causes

The usual cause when the Philips Respironics SImplyGo Mini does not turn on is probably because of the battery. If the battery power has been depleted or the battery has not been installed correctly you will not have power.


Use the AC or DC power cords to operate the device (with the battery inserted) to recharge the battery.  Press the power button twice to turn on the device. If this does not resolve the problem, contact your equipment provider.

Problem Triggering a Pulse of Oxygen

Probable Causes

If your oxygen concentrator is not triggering a pulse of oxygen, it may not be on. Also, the oxygen tubing may be kinked or twisted. Or the device may be malfunctioning.


Press the power button twice to turn on the oxygen concentrator. Make sure the tubing is connected properly to the oxygen outlet port and that it is free of any obstruction. If this does not resolve the problem, contact your equipment provider.

Problems with Gaining Full Oxygen Concentration Level

Probable Causes

If the oxygen concentrator is not fully warmed up, you may not get full oxygen concentration levels. The oxygen concentrator may need as much as 20 minutes to deliver full oxygen concentration.


Continue using your device and wait 20 minutes for the device to deliver oxygen at the prescribed concentration. If the condition persists, contact your equipment provider.

Issues Associated with The Alarm

Probable Causes

Alarms are designed to alert you when the oxygen concentrator needs your attention. Understand what all alarms mean and how to address the issue.


Refer to the visual chart in your owner manual to understand all visual alerts. Audible alerts of a problem with our 1 beep that repeats every 16 seconds. Visual alerts may include:

No Breath Alarm. This alarm occurs when a breath is not detected for 2 minutes or more.

Technical Fault Alarm. This alarm occurs when the device has a general malfunction and the device is no longer operating properly.

Low Battery Alarm. This alarm occurs when approximately 10 minutes of battery life remains. The remaining battery life is dependent on your device settings and your activity level.

External Power Failure Alarm. This alarm occurs when there is an external power failure and no battery is installed.

No Flow Alarm. This alarm occurs when the device detects there is no oxygen flowing in the patient’s cannula.

Philips Respironics SimplyGo Mini Portable Oxygen Concentrator

Where Can I Buy Philips Respironics SimplyGo Mini and its Accessories?

You can buy the Philips Respironics SimlyGo Mini and all additional essential accessories like tubing and nasal cannulas at The Oxygen Concentrator Supplies Shop. Our knowledgeable staff can help you with any questions regarding this specific model of oxygen concentrator as well as other models you might be interested in buying.

We can also help select your oxygen concentrator based on the prescription provided by your doctor, as you may need help choosing a machine per your oxygen settings. Give us a call at 888-941-1688.