The Inogen One G5 Portable Oxygen Concentrator gives patients who require oxygen therapy the freedom to live an active lifestyle without the restriction of home-bound oxygen equipment. The popularity of the One G5 has grown as it offers many of the features of stationary oxygen concentrators in a lighter, more compact unit.
For patients who depend on reliable oxygen therapy, it is important for them to know Inogen One G5 troubleshooting steps if they run into a problem. Many issues can be easily resolved without the help of a technician.
Common Issues with the Inogen One G5
By better understanding Inogen One G5 troubleshooting, patients can take care of common issues on their own. Power failures, alarm signals and poor oxygen flow may be fixed quickly and easily in just a few steps. With insight into your Inogen One G5 you can save time and avoid customer service calls.
Inogen One G5 Troubleshooting Guide: Step-by-Step Solutions
Power Issues and Battery Problems
Problem: The Inogen G5 won’t turn on or suddenly shuts off.
Solution: Check battery connections, ensure the power cord is plugged in, and test the unit with a different outlet or external battery.
Alarm Sounds and Error Codes
Problem: The device is beeping or showing error codes.
Solution: Identify the alarm based on the device manual and walk through solutions like resetting the device or adjusting oxygen flow settings.
Low Oxygen Flow or No Oxygen Output
Problem: Reduced or no oxygen is coming from the concentrator.
Solution: Ensure the cannula is properly connected, clean filters, and confirm oxygen flow settings. If issues persist, check for potential obstructions in the tubing.
Advanced Troubleshooting for the Inogen G5
Overheating
Problem: The device is running hot or overheating.
Solution: Ensure proper ventilation around the device, clean air intake filters, and avoid running the unit in direct sunlight or enclosed spaces.
Battery Charging Issues
Problem: The battery won’t charge or charges very slowly.
Solution: Test with another charger, inspect for loose connections, and review the health of the battery to determine if it needs replacement.
Software Malfunctions
Problem: The device isn’t responding correctly or acting erratically.
Solution: Reset the device by powering it off and on and update it to the latest firmware if available.
When to Contact Inogen Support
Signs it’s Time to Call for Professional Help
If you have gone through the Inogen One G5 troubleshooting checklist and still have problems, it may be time to contact a technician. In instances where you have resolved an issue but then experience repetitive error codes or recurring low oxygen, then professional help may be required.
Warranty and Repair Services
The Inogen One G5 is covered by the manufacturer for up to three years on the oxygen concentrator itself and two years on accessories and sieve beds. You can return the oxygen concentrator for a full refund within the warranty period and under the terms of the warranty. If repairs are needed, you can contact the manufacturer to send the product to a repair facility at your own expense or you may find a local service that specializes in oxygen concentrator repair.
To extend the life of your Inogen One G5, it is best to maintain a regular maintenance schedule.
Preventative Care and Maintenance Tips for Your Inogen One G5
Cleaning Tips
Cleaning your Inogen One G5 weekly following this simple routine can help maintain performance.
- Clean the exterior of the machine with a damp cloth and ensure the vents are clear of dust and debris.
- Check the particle filters. Wash them in a mild detergent and rinse with clean water. Allow them to dry thoroughly before reinstalling.
- When filters start to yellow it is time to replace them. Some environments may make more frequent filter replacements necessary.
- Inspect the tubing to ensure it is free of cracks.
- Respond to machine alerts or malfunctions immediately.
Best Practices for Device Longevity
To ensure your Inogen One G5 continues to perform at its best you should:
- Keep it away from fireplaces, indoor heaters, bathtubs, and swimming pools.
- Keep exterior vents clear when operating.
- When traveling do not leave the device in conditions of extreme heat or cold and always carry in a case to protect the device.
Conclusion
Responding immediately to the Inogen One G5 issues and regularly inspecting your oxygen equipment and accessories can ensure a longer performance period. Act promptly when your oxygen concentrator needs basic repairs so you can resume oxygen therapy effectively.
Following your regular maintenance and cleaning schedule can also help keep your Inogen One G5 in peak operating condition. If you have any questions, our helpful team at TThe Oxygen Concentrator Supplies Shop will be happy to assist you. Give us a call at 888-941-1688 today!
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Inogen One G5 Portable Oxygen Concentrator (Pulse Dose)Starting at$2,495.00 Regular Price $2,983.00Out of stock
